To return a product based upon the replacement/return guarantee of Hotel Supplier Source, you must call or e-mail our Returns Department and obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Hotel Supplier Source will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days in which must be returned to Hotel Supplier Source. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

Customer is solely responsible for shipping any returned product to Hotel Supplier Source. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Hotel Supplier Source Return Procedure will be breached and Hotel Supplier Source will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.

Hotel Supplier Source will not refund to Customer the original shipping charges. In addition, Hotel Supplier Source charges a 25% re-stocking fee on all non-defective returns for refund.

Products being returned for a refund, must be received by Hotel Supplier Source prior to 30 days from the original invoice date. Returns received after the 30 day return period will no longer be eligible for refund.

Shipping charges are non refundable.

Items with Free Shipping:
Returns on items that included 'Free Shipping' will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) out to you & restocking fees will still apply. 'Free Shipping' will no longer apply once the item is returned. You will be responsible for the return shipping charges, as well as the shipping charges to send your replacement item.

NO RETURNS ON CUSTOM ORDERS.